Resourcing
DHA programmes
The resourcing of DHA programmes is a critical issue that our participants raised
repeatedly and requires careful consideration. As one senior leader said:
And I do say to people when they ask me about it, that you have to commit to finding that resource at the beginning. This doesn’t happen; this has got to be worked on, and that would be my number one recommendation: commit to it and give to it.
Consider resources at a number of levels. First, in our research, where payment for DHA should sit was an important issue. Healthcare is free at the point of delivery, whereas adult social care can carry a fee to the person using services following financial assessment. This raised questions as to potential disadvantage of DHA to those self-funding their care. This is an important question to address.
This also raised questions as to whether adult social care should fund activities previously funded by healthcare or whether this should attract a budget transfer from the NHS to local authorities. Certainly, some local authority participants were resistant to absorbing responsibility for healthcare activities into their social care budgets:

As a local authority, we need a robust position around, “We’re not paying for NHS tasks. We’re not paying for, explicitly, health tasks.”
In our research, no funding transfers had occurred; rather, the Better Care Fund had been used to support DHA. This may not, however, be sufficient and there are also drawbacks in that it is short-term and often does not keep pace with inflation. Lack of clarity over these issues had deterred some boroughs from developing DHA programmes. Participants indicated that this was a complex issue with no clear course of action, and may require increased integration of health and social care budgets.
These are all issues to think through carefully when starting DHA programmes. Effective resourcing underpinned success in three boroughs, whereas attempts to establish DHA programmes in other boroughs had been hampered by lack of resourcing. This was particularly so as they no longer qualified for innovation funding that had supported the DHA Programme Lead roles in the three boroughs with successful programmes.
Second, is the need to review existing capacity and identify whether existing resource is required. For example:
- Is there adequate commissioning capacity and if not, scope for investment in additional resource to drive DHA?
- Do district nursing teams have sufficient capacity to deliver training and competence supervision to roll out DHA and for ongoing monitoring, support, guidance across the programme? If not, how can this be addressed?
- How adequate/ stable is the adult social care provider market?
- What other programmes of work are ongoing and is there sufficient resource to support a DHA programme? Study participants reported that investment in other healthcare priorities diverted resource away from DHA and local priority identification is essential.
Understanding existing capacity and building the required resource is vital to effective DHA implementation. Linked to this, it is important to consider how to evidence the financial case for DHA to gain resources; here, building business cases to support requests for additional resources was vital. There was significant interest in the extent to which DHA could achieve tangible cost reductions, although there was
a general absence of hard data. Two boroughs evidenced district nurse time savings: first, in reducing the number of people using services requiring insulin administration and second, in delegating insulin administration to care workers and reducing district nurse caseloads:
I send reports every month… where I highlight what I’ve done, how much training I’ve done, things like how many hours saved that we’ve got within the DN service, and how many DN contacts that would be equivalent to, if a DN was going out to do the visits… And it looks
at the weekly hours that we’re saving and the weekly contacts…. It is quite significant.
This did not, however, not reduce the cost of district nursing services, rather it released resources so that district nurses could deal with more complex cases. DHA could also increase adult social care costs, for which many care providers were not recompensed.
It can be difficult to obtain evidence to build a business case, so it is important in seeking to gain resource to be clear about the benefits
of DHA; using this toolkit will help with that. It is important to note, however, that one borough suggested that quantifying identifying cost implications was so difficult, given the complexity of health and social care services, that the focus should instead be on improving outcomes.
It is also essential to consider how programmes will continue to be funded over the longer-term and how resources to maintain or indeed, expand DHA programmes will be identified. Clearly, resourcing is a complex area that will require significant time and thought,
Third, consider the resources required to support increased funding for providers. One GM borough had used Better Care Fund monies to enhance fees for homecare providers and, somewhat less explicitly, for residential care providers. Other boroughs had not increased fees, though all required payment of the Real Living Wage to their adult social care workers. Many providers engaged with DHA on a goodwill basis, but all participants expressed concern about the limits of this. Larger providers were more reluctant to engage without enhanced fees. Implementing a programme will require thought as to whether/ how fees can be increased to reflect the additional responsibilities absorbed
by adult social care.
Questions include:
- How much should fees be increased?
- Through what mechanism?
- What are the implications of this for pay rates?
Provider engagement may be more limited where fee enhancements are not made, which will make scale up more challenging.
We will definitely always be looking at what we can grow… but I think at some point we do have to go, “wait a minute, if we keep pushing more and more, how are we financially recompensing this in a more obvious way?”
Because it’s small scale, we’ve been able to do it on goodwill. I think at a certain point in the future we’re going to hit a point where we go to a provider and they say, “We’re only doing this if you [pay more]…” and then we will have to work that out in our fee setting approach.
Enhancing provider fees will also support extra payment for the care workers that take on DHAs. Here, consider using the Enhanced Care Worker Role which includes DHA, and creates a mechanism to increase pay and offer career progression. While some care workers took
on DHA without additional pay, albeit they were all paid the Real Living Wage, others refused to participate. The Enhanced Care Worker
may help to address this.
[Care workers] see [DHA] as a nursing task. “Why would we be taking it on? You know, it’s more pressure, it’s more resource. It’s more for nothing additional.” You know, they’re not seeing the financial compensation for… some of them are just very reluctant.
Clearly, the resourcing of DHA is a complex matter but it is important to consider the matters raised here to design and implement
a programme that is likely to be successful.
